1.Delete Your Account
You can delete your Reine account and all of its data at any time, with or without the app. Deleting is permanent and cannot be undone.
In the Reine app
- Open Reine and make sure you are signed in.
- Tap the menu icon (☰) at the top right of the Home screen to open Settings.
- Tap Delete account. This opens your Account page.
- Under Your Account, tap Delete Account next to Reine.
- Tap Delete to confirm.
Without the app
Email privacy@reinecollective.com from the email address on your account, or include the phone number you sign in with, using the subject line "Delete my Reine account." We will confirm it is you and then delete the account.
What is deleted
Your profile, your Brand DNA and score, your plan, your chats, the information from your connected accounts, the files you uploaded, your Studio projects and your sign-in. Reine also loses access to your connected accounts. Posts you already published stay on Instagram, TikTok or LinkedIn; delete them there if you want them gone. Full details are in our Privacy Policy.
2.Signing In
- With your phone number. Enter your number and Reine texts you a code.
- With email. Tap Use email instead and we email you a sign-in link. Open it on the same phone that has Reine installed.
- With a password. If you set a password in Settings > Password, you can sign in with your email and that password. Forgot it? Use the reset option on the sign-in screen, or sign in with a code instead.
Reine is invite-only right now
If your number or email is not on the list yet, you can request access from the sign-in screen. We will let you know when you are in.
The code or link did not arrive
- Check that the number or email address is typed correctly.
- Look in your spam or promotions folder for the email.
- Wait a minute before asking for a new code, then try again or switch to the other method.
3.Connecting Your Accounts
- Instagram or TikTok is required to finish setting up, because Reine reads your posts and numbers from them. LinkedIn is optional and is used for posting.
- Instagram needs a professional account (Business or Creator). You can switch for free in Instagram's settings.
- Manage your connections in Settings > Account. You can connect, reconnect or disconnect any account there.
- If a connection stops working, for example after you change your password on that platform, reconnect it in Settings > Account.
Disconnecting an account stops Reine from reading from it or posting to it. You can also remove Reine's access in that platform's own settings.
4.Making Content with Reine
In the Make tab, choose the photos and videos you want to use and Reine turns them into a finished piece, such as a carousel, a photo dump, a photo reel, a video or a written post. You can edit anything before you use it.
- Nothing posts without you. Reine publishes only when you tap to post. You can also save the finished piece to your phone and post it yourself.
- Your uploads are temporary. Photos and videos you upload to Make are deleted from our storage 7 days after upload, so keep your originals on your phone.
- Saving to your phone needs permission to add to your photo library. You can change this in your phone's settings.
5.Notifications
Choose which reminders and updates you get in Settings > Notifications. You can also turn Reine's notifications off completely in your phone's settings.
6.Privacy and Your Data
- Read what we collect and how we use it in our Privacy Policy.
- Read the rules for using Reine in our Terms of Service.
- Correct anything about you by editing your profile in the app, or by telling Reine in chat.
- Delete a single conversation from your chat history with the bin icon next to it.
7.Contact Us
Still need help? Email us and tell us what happened, including the phone model you use. Screenshots help.
Help with the app: hello@reinecollective.com
Privacy and account deletion: privacy@reinecollective.com